Make an Appointment: 940-859-0108 |   [email protected]

  • Rates & Insurance


    Self-pay rates:

    $175 Intake Session

    $150 Regular Sessions


    WholeHeart Counseling Services is in-network with the following insurance companies: 

    *OptumHealth Behavioral Solutions (formerly United Behavioral Health)  

    *Blue Cross Blue Shield (BCBS). 


    Please check with your insurance company for information on benefits, including deductibles and co-pays. Please notify your counselor if your insurance ends or changes. 

    Clients are responsible for any fees not reimbursed by their insurance companies.

    Insurance Fee Policy:

    If using insurance, clients pay $95 for their first session/s until their first claim processes. 

    After the first insurance claim processes, clients may receive a REFUND or CREDIT to their account. Conversely, clients may owe more if their insurance benefits do not cover the contracted rate. After the first claim is processed, session fees will be based on the Explanation of Benefits (EOB) provided by insurance.

    INTAKE SESSION FEE: MUST BE PAID AT TIME OF THE SCHEDULING. If you are unable to attend the Intake Session, please give us 24 hours’ notice, and we will reimburse you this fee. If you do not give us 24 hours’ notice, you will not receive a refund. 

    Out-of-Network Insurances: 

    Here are some questions you may want to ask your insurance company if I am out-of-network with provider:

    1. Is the out-of-network deductible the same amount as the in-network deductible for mental health specialists?
    2. Has the deductible been met yet?
    3. What is the coinsurance for outpatient mental health services?
    4. Do you qualify for reimbursement of out-of-network fees? How are requests for reimbursement made?
    5. Is a referral required to see an out-of-network specialist?

    Late-Cancellation/No-Show Policy 

    Please contact the office 24 hours in advance to cancel or reschedule your appointment for any reason.

    Phone: 940-859-0108 

    Email: [email protected]

    Voice messages will count as an adequate notice of cancellation if left 24 hours before your appointment.

    A $95 fee will be charged to the credit card kept on file for late-cancellations or no shows.